Updated 11/08/2024

Oxford Pierpont provides a range of professional services, including consulting, marketing, website design, and development. This policy outlines the billing, payment, refund, and cancellation terms that apply to all clients engaging our services. By working with Oxford Pierpont, clients agree to the terms outlined below.

Consulting Services

Oxford Pierpont offers a one-hour initial consultation at no charge to discuss client business needs and potential services.

Following the initial consultation, consulting is billed at $250 per hour unless the client has enrolled in a monthly consulting plan with Oxford Pierpont.

Service Charges for Updates

For existing clients with ongoing services, any requests for minor updates or changes to existing projects (e.g., website, marketing materials) will incur a minimum service charge of $35. This charge applies to simple updates or adjustments and scales based on the time required to complete the task.

This service charge is solely related to update requests and does not apply to new projects or major modifications.

Website Design and Development Projects

Oxford Pierpont does not accept website design or development projects valued at $5,000 or less. We focus on comprehensive, high-quality solutions that meet the needs of established businesses.

All website clients are billed an annual Website, Hosting, Licensing, and Security fee of $346 to cover hosting, licensing, and security updates.

Payment Terms and Methods

Accepted Payment Methods: Oxford Pierpont accepts payments via credit/debit card and ACH transfer. We do not accept cash, checks, or money orders.

Payment Terms for Projects and Services

• Full Payment Requirement: For projects or services totaling $10,000 or less, full payment is required upfront.
• Milestone Payments for Larger Projects: For projects exceeding $10,000, clients may request to divide their balance into three milestone payments, which are tied to project progress and scope. These milestones will be defined in the project proposal and agreed upon before the project begins.

Automatic Billing for Monthly Services: All monthly services are subject to automatic billing, and clients must provide a 30-day cancellation notice to terminate these services.

Refunds and Cancellations

Non-Refundable Deposit for Major Development Projects: All major development projects require a non-refundable deposit of 33% of the total project cost before work can begin. This deposit is necessary to cover initial planning, setup, and resource allocation and is not eligible for a refund under any circumstances.

Refund for Unsatisfactory Development Projects: For large development projects, Oxford Pierpont may offer a refund of all subsequent payments beyond the initial 33% deposit if, in our assessment, we are unable to meet reasonable client expectations before the public publishing of the project. In exceptional cases, and at Oxford Pierpont’s sole discretion, we may issue a 100% refund of all payments, including the initial deposit, if we determine that a project’s unsatisfactory outcome could reasonably have been prevented by our team or resulted from our inability to deliver services to an acceptable standard.

Conditions and Limitations on Refunds

• Oxford Pierpont will not issue a full or partial refund in cases where client dissatisfaction results from:
  • Misunderstanding or underestimating the project’s requirements, scope, or complexity.
  • Frequent change requests or scope adjustments that exceed original project expectations, which may incur additional billing.
  • Changes in the client’s financial circumstances or intent to complete the project, including abandonment of the project or a decision not to proceed with milestone payments.
• Refunds, when applicable, are evaluated and granted solely at Oxford Pierpont’s discretion and based on our internal assessment of whether the negative outcome was avoidable through our actions or internal processes.

This refund policy is intended to protect clients from substandard results while acknowledging that some forms of dissatisfaction are beyond our control. In all cases, our team will work closely with clients to clarify expectations and address any concerns throughout the project.

Oxford Pierpont Collections Policy

Oxford Pierpont is committed to providing clear payment terms and support to ensure timely and successful completion of services. In order to maintain transparency and protect both parties, we have established the following collections policy for outstanding balances on services rendered.

Grace Period and Collections Process

Clients are encouraged to pay all invoices by their due dates. In the event of an outstanding balance, Oxford Pierpont will provide a 60-day grace period from the original due date to allow clients additional time to resolve any pending payments. During this grace period, our team will make reasonable efforts to work with clients on outstanding balances and answer any related questions.

Referral to Collections and Legal Action

If an outstanding balance remains unpaid after the 60-day grace period, Oxford Pierpont reserves the right to refer the account to a third-party collections agency for further action. Clients should be aware that additional fees, including legal fees and collections costs, may be incurred as part of this process.

We strongly encourage clients to communicate with us regarding any payment concerns to avoid additional fees and ensure a positive working relationship. For questions about outstanding balances or this collections policy, please contact Oxford Pierpont at:

• Email: support@oxfordpierpont.com
• Phone: 1-844-834-3458

Payment Policy Scope

Exclusions: Financing and staffing services are excluded from this policy, as these services have their own dedicated websites, contracts, and unique policies.

Annual Waiver Period: Minor updates to content (excluding structural, design, or functional changes) can be requested without service charges during the annual waiver period from November 1 through December 31.

Policy Modifications

Right to Modify: Oxford Pierpont reserves the right to modify this payment policy. Clients will be notified of significant changes via email or website announcements.

Effective Date of Changes: Policy updates take effect on the specified date and apply to all new agreements and ongoing projects unless otherwise stated.

Contact Information for Billing Inquiries

For payment-related questions, clients can contact Oxford Pierpont’s support team:

• Email: support@oxfordpierpont.com
• Phone: 1-844-834-3458

Our team is available during regular business hours to assist with any billing inquiries.